Important: 25% Restocking Fee in Effect
Read Carefully—window shoppers are hurting our business. Before you buy, read the item descriptions carefully and ask any questions through our online form. Don’t just buy something because it looks nice, confirm it is the right solution for your application first. Watch any applicable videos that we have provided!
Returns Are Costly
We work hard to ensure you get the right product the first time, and we provide all the details and hyperlinks to help you do that.
But mistakes happen. Here’s the deal:
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If we mess up: We’ll cover shipping and return costs.
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If you mess up: You return the product in resalable condition, and we’ll refund you the item price minus shipping and a 25% restocking fee. This fee helps cover credit card processing charges, fulfillment costs, and our time to inspect and repackage the item.
To keep this fee low, send the item back to us directly instead of going through a third party.
Our Return Policy:
- All returns must be started within 7 days of receipt and in new, unused condition.
- If you’ve used or installed the item, it’s yours.
- If you bought it and later decided you don’t need it—tough luck. We won’t take it back if you sold your machine. We’ve had too many cases like this, so don’t expect us to accept a return in that situation or others where you just don't need the product anylonger. If you purchased from a dealer, you must handle your return(s) with them; do not send anything to us.
*We will not accept any return without a valid RMA.
For Valid Returns:
- Email us at skidsteergeniussales@gmail.com with your return reason and photos of the item.
- We’ll give you an RMA number and the return address.
- If it’s in resalable condition, we’ll issue a refund minus shipping and the 25% restocking fee.
We truly want to do everything that we can to avoid the cost of returns for us, and you. Thanks for understanding.